FAQS
GENERAL
How do I apply an offer code?
Simply go to your Shopping Bag and enter your code in the Promotion Code section on the right of the screen. Click the arrow button to apply the promotion code. The offer will then be applied to your order summary.
All offers are available for a limited time only and are subject to availability. Offers can’t be combined unless otherwise noted. If you have any problems using an offer code, get in touch with our Customer Care team.
Where can I get an offer code?
The best way to find out about our latest offers is by signing up for our emails, and by following us on Facebook and Instagram. These are the main ways we communicate our latest offers and promo codes.
How can I pay?
We accept American Express, Discover, Mastercard or Visa cards. If you’re using a credit card, your billing name and address must match the credit card information used for payment.
Is GST included in my order?
No, all prices listed are net prices and do not include GST.
Does Jurlique test on animals?
At Jurlique, we have always believed passionately in providing our consumers with highly effective, potent skin care products, developed with respect for our environment and without the use of animal testing.
We adhere to the strict requirements of the European Cosmetics Directive (76/768 ECC) and the European Commission Regulation (1223/2009), which prohibits the commissioning and testing on animals, of products and ingredients, for the purpose of developing new cosmetic products. Our skin care products are tested on consenting human volunteers by means of a “Cumulative Irritation Test” which determines the irritation and/or sensitization potential of a product after repeated application to the skin of human subjects.
We do not test our cosmetic and therapeutic products on animals as part of our product development process, we do not outsource this activity to any third parties, nor have we ever included animal testing in our product development process in the past. We work closely with our ingredient vendors to ensure they are aware of our company values and policies. We continue to adhere to the strict requirements of global cosmetic regulations regarding animal testing, with utmost respect for our customers and environment.
Additional information relating to local market laws
In China, local laws and regulations require that “general cosmetics”, subject to certain exemptions, and “special cosmetics” imported into China undergo animal testing to demonstrate consumer safety, as part of China’s product registration process.
China’s National Medical Products Administration has recently approved non-animal testing alternatives for the registration of “general cosmetics” where certain criteria can be met. Jurlique welcomes the introduction of alternatives to animal testing for general cosmetics and is working towards implementing the measures necessary to enable it to use these alterative testing methods. Animal testing is still required by law in China for the registration of “special cosmetics”, however, Jurlique is hopeful that alternative testing methods for these products will also be available in China soon.
ACCOUNT
How do I create an account?
Go to our Create an account page, enter your name and email address, and create a password. Don’t forget to sign up for our newsletter by ticking the box, so you can receive our latest offers.
Why do I need an account?
Creating an account means you’ll be able to order your favourite products quickly and easily whenever you shop with us, because your purchase history and delivery details will be saved.
You can shop without creating an account by choosing “Checkout as guest”, but you’ll have to re-enter your personal and delivery details every time you place an order.
I forgot my password. What should I do?
Click on the “Reset your password” link on the “Log in” page and we’ll send you an email explaining how you can set up a new password. If you don't receive our email, contact us and we’ll reset it for you.
How do I update my details?
Sign in to your account and you’ll be able to change your details, including your contact details, account information, password, shipping and billing addresses.
I’d like to unsubscribe
You can unsubscribe from our emails by clicking the "unsubscribe" link on the bottom of the emails themselves. We’ll be sorry to see you go.