If you’ve had a change of heart about a product you’ve purchased online or in-store, you have up to 30 days from the date of receipt to return or exchange your product, subject to the below:

• If your product is unused and unopened, we’ll exchange it or refund you in full using the same method of payment as your initial purchase. Returns must be accompanied by proof of purchase.
• Please note, we don’t offer refunds or exchanges for change of mind where a product has been used or opened.
• We don’t exchange or refund gift vouchers or promotional items.
• If you’re not happy with your order, please tell us – we’ll always try to help you if we can.

If you’ve had an allergic reaction to a product, please take a photo and discontinue use of the product immediately. We’ll provide a refund or exchange for reactions to products, provided you’ve used less than 30% of the product.

We pledge to reimburse you for any product delivered to you in a faulty or damaged condition, as required by Singapore Lemon Law. If you wish to return a faulty or damaged product, please notify us through our designated "Contact Us" webpage before returning the damaged goods.

Contact us through the Contact Us page, call us at +65 6735 7177 or email us at info@naturesspa.com.sg. Be sure to include your invoice number, explain the issue, and state the reason for your product return.

*Please note: To be eligible for a refund, consider the following conditions:

• Refund payments will match the amount on the original purchase receipt.
• Returned products must have at least 50% of the contents remaining.
• The 100% Satisfaction guarantee is valid for products purchased online from Jurlique Singapore.
• You are responsible for shipping costs and the safe return of merchandise. Any return expenses are at your own cost, except in cases where we sent an incorrect or faulty item. We cover the costs associated with returning the item(s) only in these rare circumstances. The refund will not exceed our standard shipping fee for the item(s) needing return and will be processed once the item(s) are received by our staff.

Generally, online refunds and exchanges take 3 business days to process from receipt of the returned order. Please allow 3-10 business days for your exchanged products to arrive or 7-10 business days for your funds to be visible in your account. If further information is required from us regarding the return of your refund/exchange, this will affect the processing timeframe.

In-store exchanges and returns are initiated immediately and will be refunded to your original method of payment. If you paid for your product by credit or debit card, please allow up to 5 business days for any refund to be processed by your bank.

In the event that your online order arrives incorrect or damaged, please contact us as soon as possible so that we can assist you with the appropriate refund or replacement.

To enable the Customer Service team to efficiently address your enquiry, please provide your order number, full name and contact details.